Tuesday, June 17, 2008

No dial tone

Our phone service is broken here in Guilford, no dial tone. But DSL service is still working. This comes on the heels of a DSL outage a few weeks back. I figured I'd see if I could request a repair call via the web. No such luck. Fairpoint Communications does not have an online reporting tool like Verizon did. So after some Googling, I found some email addresses:


I emailed operatorservice twice, then I got a response:

Operator Service [Nightwatch - Chatham, NY]
to John Majonen
date Tue, Jun 17, 2008 at 2:27 PM
subject RE: No dial tone

Hi John.

Your trouble is part of an area cable failure. The commit time issued for this outage is tonight by 11pm.’

Thank you,
Fairpoint Communications Repair

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