Our phone service is broken here in Guilford, no dial tone. But DSL service is still working. This comes on the heels of a DSL outage a few weeks back. I figured I'd see if I could request a repair call via the web. No such luck. Fairpoint Communications does not have an online reporting tool like Verizon did. So after some Googling, I found some email addresses:
operatorservice@fairpoint.com
information@fairpoint.com
I emailed operatorservice twice, then I got a response:
Operator Service [Nightwatch - Chatham, NY]
to John Majonen
date Tue, Jun 17, 2008 at 2:27 PM
subject RE: No dial tone
Hi John.
Your trouble is part of an area cable failure. The commit time issued for this outage is tonight by 11pm.’
Thank you,
Fairpoint Communications Repair
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